MEMBER KIT

Financial Reporting: Uniform System of Financial Reporting for Spas

This definitive resource for accounting principals specifically for spas was created by the ISPA Foundation in a collaborative effort with: author Raymond S. Schmidgall Ph.D., CPA, Professor, Michigan State University; the Educational Institute of the American Hotel & Lodging Association; and Hospitality Financial & Technology Professionals. This book provides a recommended standardized financial reporting system that will allow spa professionals to measure, compare and report on the financial health of their business. Though uniform, the flexibility of the system allows both large and small spa operations to use the same reporting system.

Member questions and answers

Question: I need to get certified in my state. What are the laws and regulations?

Laws for spa regulation vary by state and sometimes even by city. Check with your local courthouse to see if there is a requirement for your state. More information is available here.

Question: I need an ISPA logo for my new brochure. Can you forward me one, please?

Our ISPA logo is easily available for download from our Web site. In order to use it, you must agree to our terms of acceptance and then download the logo.

Question: I need to renew my membership, but my password doesn’t work/ I have no idea how / here is my credit card information / renew me please.

Please follow these simple steps to renew online with ease. To renew, please:

1. Contact us to obtain your login information.
   International SPA Association
   Email: ispastaff@ispastaff.com
   Phone: +1.888.651.4772
2. Visit the 'My Account' section in the upper right corner.
3. Use the e-mail address and the password provided to login.
4. Change your password on the next screen; you may use whatever you like, but take note of it, as ISPA staff will not have access to your new password.
5. The Web site will now tell you 'Welcome' with your name next to it. You can then renew your membership by visiting the 'Renew My Membership' section and following the steps to renew.

ISPA Members – How to download member tools

Your ISPA membership unlocks a plethora of amazing tools available for you to download from the ISPA Web site.

To access downloadable member tools:

1. Click on "Free Member Benefits" from the menu on the left of the screen
2. From here, you can learn about new member benefit offerings and download free tools available to you
   a. Download free research in the “Research to help your business” section
   b. In the “Promote your business” section you can access the following tools:
   i. Code of Conduct
   ii. Community Involvement and Event Planning Guide
   iii. Instant content for your newsletters
   iv. ISPA Logo for your usage
   v. PR Templates
   c. Download a free copy of the "Global Best Practices for Spas" in the "Continuing Education" section

ISPA Members – How to update your products and services on the ISPA Web site

By filling out the products and service listing you are promoting your company to media, consumers, other ISPA members and clients.

To complete your complimentary listing:

1. Click on "My Membership Account" on the left side of the page.
2. Choose your products and services from the list using the drop down menus.
3. When you are finished, click the "Save" button at the bottom to submit.

That’s it! Your products and services listing will be completed and automatically updated. If you would like any assistance, please contact us at ispa@ispastaff.com.

ISPA Members – How to use the online member directory

The ISPA online member directory is a great member tool; use it to help build your network, make new industry contacts and find other members in your area.

To access the directory:

1. Click on "Member Directory" from the Members Only menu on the left of the screen
2. After clicking the "Member Directory" link, you will be presented with 5 different search options:
   a. Company – search for ISPA members by their company name
   b. Geography – search for ISPA members by their location
   c. Individual – search for individual ISPA members by name
   d. Spa Products and Services – find a spa member based on their menu of services and treatment offerings
   e. Resource Partner Products and Services – find a vendor based on their offerings

ISPA Members – How to utilize the ISPA Job Bank

ISPA’s online Job Bank is one of the most popular pages on our web site. This feature allows you to post open positions at your business, post your own resume and peruse resumes posted by potential employees.

To utilize the Job Bank:

1. Mouse over the "Education & Resources" section. The Job Bank is listed in this section. When you mouse over "Job Bank", you will be presented with 4 options:
   a. Search Openings
   b. Post Openings
   c. Search Resumes
   d. Post Resumes
2. When you click on "Job Bank" you will be directed to the page below, which gives you access to all four options.

Should you need any further assistance using the Job Bank, please contact ISPA’s Membership Coordinator, Sarah Guinn, at sarah.guinn@ispastaff.com or by phone at 859.219.3512.

Wire Transfer Information

All customers that plan to send a wire transfer must do the following:

• Send a scanned copy of the wire transfer confirmation from your bank via fax, email, or mail.
• Send a copy of the invoice that this payment is to be applied to via fax, email, or mail.
• Enclose a contact name and phone number.

Wire transfer information that Customers must use when wiring funds to the International Spa Association:

Account Name: International Spa Association
Account Number: 2056358
Bank: Bank of the Bluegrass & Trust Co.
Bank Address: 101 E High Street; Lexington KY 40507
Routing Number: 042101271
FW Identifier (In lieu of Swift Code): FW042101271
International wires may use "FW Identifier" FW042101271 instead of a SWIFT code in field 56D. Do not use field 56A. Reference Line: Include customer name, invoice number, and description of product/services you are paying for.

Please send all wire transfer information via fax, email, or mail to:International Spa Association
2365 Harrodsburg Road, Suite A325
Lexington, KY 40504 USA
Email: ispastaff@ispastaff.com
Phone: +1.888.651.4772
Fax: +1.859.226.4445